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Shipping and Return Policy

Shipping Policy

We ship from California.  We ship to all US, APO/FPO/DPO, and US Territories' addresses, except for the following states:  Indiana and Utah.

USPS First Class orders will ship out within 24-48 hours of order date, excluding weekends.  You can expect to receive your order in 4-9 business days via USPS First Class Mail. Orders over $35 qualify for our FREE USPS First Class shipping option

USPS Priority Mail orders will ship out within 24-48 hours of order date, excluding weekends.  You can expect to receive your order in 2-4 business days (not including processing times.)  Orders over $75 qualify for our FREE USPS Priority Mail shipping option.

UPS Ground orders (available for the 48 contiguous states) placed from Monday to Friday before 12PM PST will ship out the same day.  You can expect to receive your order depending on your location.  Please check the map below to see approximate travel times.  Flat rate discount calculated on orders totaling $100 or more.

Expedited orders placed from Monday to Friday before 12PM PST will ship out the same day.  You can expect your order 1 business day for Overnight shipping and 2 business days for 2-Day shipping, not including Saturdays.  These orders are processed via FedEx or UPS. Herbal Vaporizer products excluded.

* Orders placed after Friday's cutoff and on the weekends will ship the next business day.

International Shipping Policy

We ship everything to our friends in Canada, UK, Australia, New Zealand, and the Philippines!  We have opened up international shipping to include many more countries beyond the 5 listed!*

*Please ensure that you understand your local country's laws and policies with respect to the import of vaping products.  We are not responsible for packages caught or held at customs, or any import duties and taxes that may be incurred when importing your vape mail.  International buyers purchasing through ShopMVG.com agree that they will assume full responsibility for the purchase of any vaping supplies. In the event that a package is returned back to ShopMVG.com, we will send a full refund minus the international shipping costs.

Return Policy

Quality customer service is paramount for us here at ShopMVG.com.  If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund within 30 days of original purchase (Returns must be unused, unopened, in the state you received them, and in the original packaging). Contact us through info@shopmvg.com describing the reason for return in detail.  Once you receive a ticket #, you may return the item at your cost to our warehouse.  

Juices are not eligible for return for your health and safety.

Merchandise Damaged in Shipping

It is unusual to receive a damaged product from ShopMVG.com. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by emailing info@shopmvg.com.  We may require you to return any unopened products to us for quality control information and will determine this once contacted.  At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase. 

Returns and Shipping Charges

Returns for refund will be processed less the original shipping and handling charges.

Tracking Your Order

Tracking information will be sent to the provided email address once an order is 'fulfilled', which means it has been packed up and is ready to ship.  You will also be able to find this information when you log into your account.

Orders are typically sent the same day a tracking number is generated.  Don't panic if you don't see the tracking information update--scans may not be available until your package reaches the USPS sorting facility closer to its final destination.

Along the journey, the USPS may route a package incorrectly, or cause unexpected delays and error.  Shipping times via USPS are only estimates and do not provide a money-back guarantee.  In the event that you are experiencing a delay, please feel free to reach out to us.  We'll be more than happy try to find a resolution for you.

While it is unusual for a package to take longer than a week, a missing package claim will only be processed between 15-60 days after the ship date.

* Pre-order items will ship out once the shipment arrives at the ShopMVG.com office.

* If an order includes multiple items, each may have separate delivery dates and tracking information.

MUST BE 18+ TO ORDER