MVG Insider Rewards FAQ's

MVG INSIDER REWARDS TIERS

	INSIDER	VIP	VIP PREMIER	SUBSCRIBER PREMIER
Spend per year	FREE	$200	$750	SUBSCRIBE & SAVE
Points per dollar	1x	1x	2x	2x
Free birthday gift	*	*	*	*
VIP exclusive promotions		*	*	*
VIP exclusive rewards		*	*	*
Premier annual gift			*	*
Early access to sales			*	*
Free flash shipping*			*

What is this?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts for purchases; the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.

How do I view my point balance?

Your point balance can be found on your rewards page.

How do I redeem my points?

Log into our Insider Rewards Page. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.  Some rewards are also available at checkout. 

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

• Approved: These points can be redeemed on rewards immediately
• Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. There is a 14 day period after purchase before points are applied to your account.
• Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled.  We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you.  However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please let us know via info@shopmvg.com! 

*Free flash shipping for only available for US customers.  Subscription Premier Insiders will receive free flash shipping if you qualify for VIP Premier without the subscription.