General FAQs

Help! Has my package even shipped? It still says "Pre-Shipment."
The USPS does miss a number of originating scans, which is why the status doesn't update until it is ready for delivery.  This may happen a few days after the label is created, depending on your location and distance from our shipping locations in California. See our full shipping policy here for processing times.

What is your return policy?
Our return policy can be found here!

Why am I receiving multiple tracking numbers for one order?
In order to give ShopMVG's customers access to more unique and special juices than we can stock in our own warehouse, we've partnered with our network of juice makers to ship these items to you directly. Sometimes these products may take a bit longer to deliver, but we think you'll agree they're worth it.  So, if an order includes multiple items, each may have separate delivery dates and tracking information.

My order was cancelled. Where is my refund?
Orders that were cancelled prior to shipment will have payments voided.  Because a payment was never captured by ShopMVG, the bank should release the payment hold on your card.  For any issues with funds in your account, please contact your bank or card provider for more information.

Do you have a brick and mortar store? We'd love to visit!
We would love to meet you, but at this time, we are an online-only shop.

What is steeping and how does it help my juices?
We have written two fantastic guides on steeping juices.  Follow these two links! Part I and Part II

Can you customize the juices you sell?
All our juices are mixed and bottled by the manufacturer.  Each company uses their own unique blends to achieve the best flavors.

Do you do international shipping?
Yes we do!  But, for now, we are only offering international shipping to select countries.

Subscribe and Save FAQs

How does it work?

Set up regularly scheduled deliveries of select vape juices to Subscribe & Save. 

How do I start a subscription?
  1. Select "Subscribe and Save" on the product page of these Subscription Eligible Items
  2. Select your quantity and delivery schedule (free shipping available on orders over $49)
  3. Skip deliveries or cancel your subscriptions at any time by logging into your account
  4. In advance of each delivery, we will send you a reminder email showing the item price and any applicable discount for your upcoming delivery. The price of the item may decrease or increase from delivery to delivery, depending on the price of the item at the time we process your order.

How do I skip next delivery?

  1. Once logged in, click on Billing Schedule on the left to see all upcoming deliveries for your subscriptions.
  2. To skip a delivery you can click Skip to the right of each one.

How do I add to my subscription?

  1. Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. 
  2. You may also choose the frequency and first shipment date.

How do I cancel my subscription?

  1. In order to cancel a subscription, you will first need to reach your Customer Portal. When you first subscribed to your order, you should have received an email with your personal Customer Portal link.
  2. Click on this link, you will be taken to your Customer Portal where you can manage all of your subscriptions - including cancel them!
  3. Once you are in the Customer Portal, you will click the Subscriptions tab on the left hand side.
  4. Then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.

How do I change my billing information?

  1. In the Billing Information tab you'll find the current method of payment along with the current billing address.
  2. However, this is not the same as the shipping address.
  3. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.

How do I get 2x points?

  1. This is automatic.  You don't need to do anything!

I'm not from the US.  Am I eligible?

  1. This program is only for US customers currently.