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AgeChecker FAQs

February 01, 2021

AgeChecker FAQs

What is AgeChecker.Net?

AgeChecker.Net is an age verification technology that allows us to do age verification as required by many federal and state laws.  The technology provides legally accepted records showing that their sales have been age verified which is done in a way that is as unobtrusive to you, the customer, as possible.

What information is required?

For most customers, AgeChecker only requires name, date of birth, and address.  If we cannot verify your age automatically, we will prompt you to submit an image of your government-issued photo ID - the same one you would present in a retail store to buy the same product.

How do I upload my photo ID?

To make it as easy as possible, we have three options for sending a photo ID:

  • Take a picture using your webcam directly from the popup
  • Upload an image saved on any device
  • Enter your mobile phone number and AgeChecker will text you a link to complete the process on your phone

What kinds of photo IDs are accepted?

If you are prompted to submit a photo ID to complete the age verification process, we will accept a government-issued ID such as a driver's license, state identification card, military ID, or passport.  Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information.

The date of birth you enter into our popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time.

Certain IDs, such as military IDs, require images of the front and back to show us the necessary information.

If you are having trouble uploading two images in one submission through our popup, please email them as attachments to help@agechecker.net and we will manually verify your order.

Since ID submissions are deleted automatically, two separate submissions cannot be verified.

How is my information secured?

The information you provide is used solely to verify your age.  

Access to all of AgeChecker services is protected with strong 256-bit AES encryption.  All personal information is stored on a private internal network that is not connected to the internet.

AgeChecker securely stores your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored; they are deleted as soon as you are verified.

How long does it take to be verified?

About 90% of U.S. customers are instantly verified using just their name, address, and date of birth.

If you cannot be verified automatically, you will be prompted to submit an image of your photo ID or go through phone verification.

This process is easy and occurs within our popup; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify you, depending on the number of requests in our queue.

Can I cover sensitive information on my photo ID?

Yes, as long as the following information is visible: name, date of birth,  expiration date, and enough of the ID to verify that it is real

You may cover other information such as your driver's license number and address.

Do I have to get verified every time I order?

If you've uploaded an ID once and use the same name, address, and date of birth for your next order, you won't be asked to submit an ID again. If one of those three things changes or is entered inaccurately, an ID prompt will be re-triggered

Why do I keep getting looped in the checkout process

You may need to clear your browser cache or try a different browser to check out.  If you are unable to complete the transaction, reach out to info@shopmvg.com for further assistance.

Who do I contact for support?

If you are experiencing any issues during the age verification process, please email our support team at help@agechecker.net. We are available around the clock.

To resolve issues unrelated to age verification (e.g. product inquiries, shipping times, etc.), please contact the website directly.

 




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