Here at ShopMVG.com, we pride ourselves on providing the best customer experience possible! We regularly look at how we handle customer situations and ask the question, 'if we were in customers position, what would we like to see'? By following the footsteps of other great customer service driven companies, the MVG team strives to follow through on our goal of 'Delivering smiles through vapes and awesomeness'.
Our first touch point with our customers is to provide a fun and friendly atmosphere for people to shop. We have a great website that is easy to navigate and find the items you are looking for! We also sprinkle bits of MVG personality to keep things light during your shopping experience.
Our second point is to provide fast free shipping on all orders, all the time. Paying for shipping sucks. Paying for gas to go to a brick and mortar sucks. A free shipping option is a must! We do our best to ensure we are meeting our SLA's and getting your orders out of our doors as quickly as possible.
And, our third touch point is having a return policy that is unlike the industry standard. Many e-cig vendors have an 'all sales are final' stance. At most, they will exchange a defective item. ShopMVG.com believes however, that shopping with confidence is crucial. Things come up. We get it. You may purchase a $200 device, then suddenly life happens. As long as you have the unit in its original packaging and is in unused condition, you can return it for a refund, exchange, or store credit. It really is that simple.
By following these touch points, and continuously tweaking them, we plan to build a brand that you will love and tell your friends about. We love to hear your feedback. Let us know how things are going!
Peace, Love and Vape,
The MVG Team